The membership gap
You can’t see who’s drifting.
Your AMS shows status changes after they happen. The signals that predict non-renewal — dropping event attendance, fading sponsorship contact, year-one silence — sit in tabs nobody opens on Monday.
Launching with the Gwinnett Chamber of Commerce
See your members. Before they leave.
AI member engagement intelligence built for chambers of commerce. Chamber Pulse sits on top of your existing AMS, identifies the members slipping toward non-renewal, and drafts the re-engagement emails your team will actually send.
- Built on
- AWS-native
- AMS coverage
- MC Trade (live)
- AI model
- Claude Sonnet 4.5
- Data retention
- Zero on AI
The status quo
Three gaps every chamber lives with.
Chamber Pulse closes the gaps your AMS leaves open, without replacing the AMS you’ve already trained your team on.
The marketing gap
You can’t prove what worked.
Foundation campaigns drive members in, but the link between a click and a new profile isn’t captured anywhere. Renewal conversations stay anecdotal.
The accreditation gap
You can’t check the technology box.
Five Star Accreditation expects integrated systems. Chambers running discrete tools for AMS, events, email, and finance can’t demonstrate the integration story to ACCE.
How it works
Three layers. One Monday-morning queue.
Chamber Pulse delivers the same data through a structured webapp and a remote MCP server, so power users can ask natural-language questions from Claude Desktop while the membership team works the queue.
- 01
Layer
Ingest
Pull engagement signals from your AMS.
A daily, read-only sync of members, contacts, events, registrations, activities, and invoices from MC Trade (and other AMS providers on the roadmap) into a per-chamber data layer. No write-back. Nothing leaves AWS.
- OAuth 2.0 + per-tenant scoping
- Daily incremental + on-demand resync
- Audit log for every fetch
- 02
Layer
Score
Surface who’s slipping — and why.
Every member gets a current engagement score across four signals: recency, frequency, tenure, and sponsorship. Cohort rules catch first-year silence before the auto-renewal email goes out.
- Tunable weights per chamber
- Four-bucket segmentation: Engaged / Watching / At Risk / Slipping
- Stream-triggered — scores update minutes after activity
- 03
Layer
Act
Draft the email your director will send.
Claude Sonnet 4.5 drafts a personal, specific re-engagement email referencing the member’s actual history. Your team reviews, edits, sends, or skips — always in the loop, never auto-fired.
- Human-in-the-loop by default
- Auto-expire after 7 days
- Audit trail on every send / edit / skip
No AMS replacement
Built on what you already have.
Chamber Pulse is CRM-agnostic by design. Your team keeps the AMS they trained on. We integrate read-only and follow your data when you migrate — not the other way around.
Have a different AMS in mind? Tell us — we prioritize new providers based on launch-partner demand.
- MC Trade Live
WebLink Connect by Personify
- ChamberMaster Roadmap
Memberclicks
- GrowthZone Roadmap
GrowthZone
Stack
AWS LambdaDynamoDBCognitoBedrockSESCloudFrontApp RunnerReact 18Viteshadcn/uiMCP
Security & trust
The boring, expensive parts — already handled.
Chamber Pulse is built to the same security posture Silverback CTO applies to every client engagement. You can hand the security page to your board.
-
Cyber liability insurance
Silverback CTO carries cyber liability coverage for every Chamber Pulse engagement.
-
Read-only at the AMS
Phase 1 cannot write back to MC Trade. The API user permission set enforces this at the source.
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Zero retention AI
Member data sent to Claude on AWS Bedrock is not retained per the service terms.
-
Dedicated AWS account
Chamber Pulse runs in a dedicated AWS account under tight org-level controls. No shared infrastructure.
-
Per-tenant isolation
Tenant scoping is enforced at the API layer via JWT claim on every request. No cross-tenant data path exists.
-
NDA-by-default
Every customer relationship starts with a mutual NDA before discovery, not after the contract.
Launch partner
Built alongside the Gwinnett Chamber of Commerce.
Gwinnett is one of the largest chambers in the U.S. by membership. They run MC Trade, host hundreds of events a year, and need member intelligence that surfaces faster than quarterly board reports. Chamber Pulse Phase 1 launches into production with them.
Read the launch case study (post-launch)“ Quote from Gwinnett leadership will land here after the mid-to-late-June 2026 go-live and the ACCE breakout in New Orleans. ”
GC
Gwinnett Chamber of Commerce
Phase 1 launch partner · Gwinnett County, GA
Pricing
Fixed price. Per phase. No subscription games.
Each phase ships independently and is commissioned on its own merits. You sign off on what you saw, then decide if the next phase is worth doing.
- Phase 1 Live
$50,000
fixed price
At-Risk Identification + AI Re-engagement
Engagement scoring across recency, frequency, tenure, and sponsorship. AI-drafted emails with human-in-the-loop review. Admin workspace and Claude Desktop integration.
- MC Trade integration
- Engagement segmentation
- AI drafter
- Admin workspace
- MCP server
- Phase 2
$30,000
fixed price
UTM + Conversion Attribution
Capture the click path that brought a new member in. Reconcile marketing spend against actual member additions.
- Landing endpoint
- Profile-creation reconciliation
- Attribution dashboard
- Phase 3
$10,000
fixed price
Survey Writeback to MC Trade
Push survey responses back into MC Trade custom fields. Tightly scoped write API user with audit.
- Scoped write API user
- ProfileCustomFields target
- Round-trip audit
- Phase 4
$20,000
fixed price
Open Invoice Reminder Automation
Extend the AI drafter with an invoice-specific prompt. Separate queue with finance-controlled tone.
- Invoice prompt
- Finance queue
- Suppression-aware sending
- Phase 5
$40,000
fixed price
Sage Finance ↔ MC Trade Integration
Reconcile Sage Intacct or Sage 50 with MC Trade invoices. Eliminate the duplicate-entry burden on finance staff.
- Sage API client
- Reconciliation engine
- Exception workflow
Total program at full scope: $150,000 across all 5 phases.
Recognition
Joint Gwinnett & Silverback presentation — ACCE 2026, New Orleans · July 20, 2026
ACCE Chamber of the Year (in progress) Five Star Accreditation aligned
Curious if Chamber Pulse fits your chamber?
Book a 30-minute working session with Todd Merrill. You bring your top three membership questions, we walk through what Chamber Pulse would surface against your AMS data. No deck, no pitch.
Prefer LLM-native? Connect to mcp.chamberpulse.io from Claude Desktop after launch.